FAQ

faq

FAQ

How do I upgrade a theme?

follow the below steps: Download the latest zip file for your theme. Log into your WordPress site. Go to Appearance > Themes. Click the “Add New” button at the top of the page. Click the “Upload Theme” button at the top of the page. Select the zip file with the new theme version to install. Click the “Install Now” button.

follow the below steps: Download the latest zip file for your plugin. Log into your WordPress site. Go to Plugins > Add New. Click the “Upload Plugin” button at the top of the page. Select the zip file with the new plugin version to install. Click the “Install Now” button.

We can’t and won’t provide/lease/release/resell license keys. All the products offered in this website are licensed under GNU GPL License. You do not need any license keys to use them in as many of your projects you need. This plugins and themes only require license keys to get automatic updates or support from their authors.

Ignore it. Developers include these so that the plugin or theme can update automatically or so that you can register for support. The item itself will work perfectly fine without anything being entered in the box. We would recommend updating your theme/plugins manually when updates become available on our site.

Basically Not. But We provide basic support for installing plugins and themes. If you require technical support regarding a theme or plugin then you will need to either purchase the product directly from the author or you will need to hire a freelancer to take a look for you. Alternatively you could ask us for paid help. Not offering support is the way in which we are able to offer the products at the discounted price.

No. Sorry we’re going to have to be a little hard on this one. The nature of digital media means that once you have downloaded a plugin or theme there’s really no way to ‘return’ it. So all payments at cloud IT Sales are non refundable and any request or dispute will be rejected without any communication. However, a refund is issued if the product you downloaded from the website was completely unusable. Though we can assure you of best possible 24×7 access to our website, but sometimes downtime can happen which may hamper services.

 

To make purchases on our store or digital store, you must register on the site. After logging into your account, you will be able to order the products from the basket and pay through one of the available payment systems.

 

Lower price. Original files without malware, viruses, or advertising. All products work on an unlimited number of websites (domains) (unlimited license). All products are available by direct links. We regularly update products and constantly add new products, which are difficult to find anywhere else!

All WordPress items such as plugins and themes are licensed under the General Public Licence (GPL). This means that once we have purchased the item we are free to redistribute it if we choose to do so. Your purchase to our site goes towards maintaining and buying new product to 3rd party theme and plugin authors. This form of crowd funding helps keep prices low and we can then pass this benefit on to you. Our products don’t include premium support. Thats why we can offer up to 95% discounts on must-have commercial WordPress plugins.

What is Cloud IT Sales Digital Store ? Cloud IT Sales is a website that provides a lot of premium products (software) necessary for the development of websites, including WordPress themes and plugins, PHP-scripts, JavaScript, HTML-templates etc. at a lower cost than that the developers.

You are welcome to copy the Cloud IT Sales product pictures and product descriptions, for use re-selling these products.

 

Most products will work in most countries. For Cell Phones, TV devices, and Video Cameras, you’re advised to read the product description carefully. Just Contact our Customer Support Team to advise you. Give them the product code and your country, and we’ll check it’s suitable for use in your country.

We guarantee your products will arrive safely in your destination country. In the unlikely event your package is lost, we will re-send the goods or give you a full refund.

If any product is faulty, you can return it via our RMA process for a replacement or credit.

1. Please contact us and our customer support will provide you a RMA number. 2. Items must be returned with original packaging, manuals, and all accessories and documents provided by the manufacturer. 3. Send us the items back to the address our customer service provided to you. Please state the RMA number on and in the package. 4. Processing time after your return arrives is approximately 10 days. Refund, should you request one, is sent corresponding to the original method of payment, and you will receive a confirmation e-mail. Notice: – If products are altered or modified, warranty and money […]

PayPal is a trusted third party payment processor, used by eBay. Paypal protects your financial information during transactions. When you checkout via PayPal, Chinavasion.com only sees your shipping address and your telephone number (needed for shipping).

PayPal is a globally trusted payment clearing service. By using PayPal to pay, your financial information such as credit card numbers and billing address are kept private and secure. Your payment information cannot be seen by one else (even the merchant like CloudITSales.com). Please see PayPal’s website on how to use it.

+1-888-221-1161 (US & Canada Toll Free) +1-888-215-5506 (US & Canada Toll Free) +1-402-935-7733 (International) +1-402-935-2050 (International) PayPal may change the numbers without noticing us. For the latest phone numbers and other contact methods, please visit http://www.paypal.com/.  

No, you don’t. PayPal supports guest checkout. Simply enter your billing address and credit card information to complete an order. You may optionally create a PayPal password for speeding up future orders.

We will only send you the best quality products. Cloud IT Sales is the only China wholesaler to guarantee product quality via a total Quality Control process in the warehouse.

It’s easy to profit by selling Cloud IT Sales products… without even having to handle the goods and keep your own stock. Simply enter your customer’s address in the online checkout, and we’ll ship the goods directly to them, with no mention of Cloud IT Sales in the package.

Buying from China can be risky… That’s why we give you more guarantees than anyone else. Buying from Cloud IT Sales is safe, secure and simple. Cloud IT Sales offers you secure payment, guaranteed quality and guaranteed delivery.

You get cheaper per-item prices when you buy larger quantities. Use the website shopping cart to see prices. Returning customers receive better discount levels.

Most normal sized orders are sent out within 1-2 working days. Courier delivery (UPS, FedEx, DHL) takes 2-4 days depending on your destination. How Long Delivery time can vary a lot per country, but typically is about 3-7 days by express shipping, 5-20 days by EMS, and 10-30 days by Airmail. For country specific shipping information please refer to courier websites for most countries the parcel could arrive in 2-5 days. However, for some countries like Brazil, Argentina, Russian Federation it might take us around 20 days. Due to clearance issues with customs of these countries, we normally use EMS […]

It depends on the quantity of goods, the shipping method, and the country. Use the website checkout to preview prices. Note – We often run free worldwide delivery during the offer delivery is free how ever custom charges may apply depending on your country.

To ensure faster and hustle-free delivery, Cloud IT Sales will collect VAT tax now, so you don’t have to pay it upon import/delivery. From January 2021. (Post Brexit) Cloud IT Sales started the practice of collecting 20% VAT tax at the checkout, for the UK shipping addresses. Why do we do it? Please note that upon import, every customer (importer) is legally obligated to pay 20% VAT import tax, and this procedure delays delivery and is often perceived as additional cost. Beside that, VAT tax calculated by the local Customs might be charged higher than the real product value if […]

No, in most countries importing is easy and you don’t need to do anything. In small and medium sized orders the whole clearance process at customs is taken care of for you, by the courier or freight company. Cloud IT Sales provides the necessary shipping documents.

All our products come with a 3 month warranty. Full details are noted in our terms and conditions for returns here. – Fewer than 1% of all Cloud IT Sales shipped products are subject to any warranty or quality issue. – In the unlikely event there is a quality defect that causes the device to be unacceptable for sale or unusable during the 3 months after dispatch from our warehouse, we will accept a return. When we receive the goods back in China we will either repair the item, or offer full credit towards ordering a replacement. – If you […]

After your order is sent out we will send you a tracking number so you can trace the delivery all the way to your door. But you are not the only one watching your delivery progress. Cloud IT Sales is uniquely one of a few UK and China seller`s where the staff will also track your delivery actively and act fast to deal with any problems. If there is a delay with your delivery, we’ll probably already be working on it before you’ve noticed.

Customs clearance paperwork and procedures are handled by the courier. They may need to contact you in certain cases to confirm details of a shipment. In any cases where additional paperwork is required for customs clearance, Cloud IT Sales will assist you fully. Any local sales tax or import duty will be calculated when your goods enter your country: in most cases there is nothing to pay, but if there is, you simply receive a small surcharge bill when you receive the products.

– Please note that you are responsible for finding out in advance about the legality of importing your ordered items in your country – and about the legalities of importing goods into your country per se. We are not responsible for confiscated items by your local authorities or any associated costs incurred. Please read the full small print of the Cloud IT Sales terms and conditions, which you are agreeing to at the point of placing an order.

– Customs clearance is undertaken by the courier in the delivery destination country (and in certain cases, in the en-route country). You must be available for contact by them, in the event of any query or clearance confirmation. You are responsible for knowing the regulations in your delivery country before placing your order.

Small mistakes on the paperwork with international parcels can cause annoying delays or even unnecessary extra customs charges! So our Shipping Team ensure that everything is accurately filled in for smooth delivery to any destination. Whether it’s a delivery to New York City or remote Pacific Islands, the Cloud IT Sales team will make sure the job is done right!

Yes, Cloud IT Sales is the preferred drop ship service provider of electronics and gadgets right from UK and China. You focus on selling goods, and we will take care of the rest. For more information about drop shipping please visit our dropshipping page.

 

Most normal sized orders are sent out within 1-2 working days.

 

Cloud IT Sales provides tracking numbers as soon as orders leave the warehouse. Tracking numbers will likely not show any result before carriers have a chance to do an initial scan to those packages. For Express Shipping, this delay is usually 1 business day. For airmail packages, the delay can be up to 3 working days.

Yes, we deliver to every country. – As long as DHL DO 🙂

For orders 1pc-200pcs simply use the online shop at https://clouditsales.com/ For larger wholesale orders please contact us.

Our privacy policy can be found here: https://clouditsales.com/en/privacy-policy/

Cloud IT Sales’s office is open from Monday to Friday, 9:00am to 5:00pm London, GMT.

Yes, you can buy products from Cloud IT Sales, even if you are not a business / reseller.

Yes, your information is absolutely secure at Cloud IT Sales. Cloud IT Sales Servers are secured by Digicert SSL encryption.

Cloud IT Sales never stores any of your financial information like credit card numbers and security codes (CVV numbers). When you complete your order, Cloud IT Sales securely passes your billing information to the bank system. Credit Card numbers and CVV numbers are securely discarded immediately after they are sent to the bank.

You also can choose PayPal when you placing an order with us. In this way, you do not have to enter any of your billing or financial information on Cloud IT Sales’s website.

How To Contact Cloud IT Sales

Cloud IT Sales offers you professional, prompt, personal assistance from our team of friendly, Our Team of UK staff based in London, Birmingham and Manchester offices will respond to your Questions and Messages.

Email: mail@clouditsales.com

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